Once you place your order our 5 star customer service team will start working on it right away, during normal business hours.
Our graphics department will review and set up your proof in our preflight program. If our team happens to notice anything wrong with your artwork they will notify you at the time of proofing. You'll receive a link via email to review your proof. The email will be coming from firstname.lastname@example.org. Review the proof carefully, review any notes, if any our team has left you in the program. At that point you can either reject the proof and provide a new file or you can approve the proof.
We will not move any orders into printing without your approval. If you have not received a proof please check your spam/junk folder, as it sometimes ends up there. If you still don't see it please contact your customer service representative so they can re-send it.
We work pretty quickly over here, once you approve of your proof your order goes right into production to begin printing.
Once your order is finished printing and our production team has looked it over to ensure it meets our high quality standards we will box up your order and prepare it for shipping.
Your order will be picked up by FedEx at the end of the business day.
Once FedEx picks your package up and scans it in it will trigger our system to send you the tracking information and expected delivery date. Keep track of your package, in the event there are any delays you can be on top of it.
If you have any questions we are available:
Monday - Friday, with the exception of holidays
8:30am - 5pm EST